Terms and Conditions

Wholesale conditions of KROKIDO GROUP s. r. o.

Supplier and customer



with registered office: B.Egermanna 322, Nový Bor, Postal Code: 473 01 Czech Republic,


VAT: CZ17270197

Registered in the Commercial Register maintained at the Commercial Register in Ústí nad Labem, Section C, Insert 49025, is a trading company which offers mainly wooden toys, wooden decorations, textile toys and other games and toys (hereinafter also referred to as "goods") on its e-shop website www.krokido.cz (hereinafter also referred to as the "web interface"), under the terms and conditions set out in these terms and conditions.

The customer is a natural or legal person who is interested in one of the products listed above and concludes a purchase contract with the supplier as an entrepreneur in connection with his business activity.

Provisions deviating from the terms and conditions may be agreed in the purchase contract. The deviating provisions in the purchase contract take precedence over the provisions of the terms and conditions.

Conclusion of the contract

The rights and obligations arising from the contractual relationship concluded between the Supplier and the Customer shall be governed by Act No. 89/2012 Coll., the Civil Code, in particular the provisions of Sections 2079 et seq. governing the purchase contract in matters not covered by these Terms and Conditions.

The Customer and the Supplier hereby expressly agree that the proposal for the conclusion of the contract is the placement of the offered goods on the web interface. The parties also expressly agree that the contract between the parties is concluded at the time of acceptance of the proposal for conclusion of the contract by the customer by way of order confirmation, provided that the supplier becomes aware of the customer's order confirmation. The Supplier shall promptly inform the Customer of the receipt of the order confirmation by email with a recapitulation of the order to the email address provided by the Customer.

The Customer agrees to the use of remote means of communication for the conclusion of the purchase contract. The costs incurred by the customer in using remote communication means in connection with the conclusion of the purchase contract (internet connection costs, telephone call costs) shall be borne by the customer himself, and these costs shall not differ from the basic rate.

Unless otherwise agreed, all confirmed orders are binding on the parties. The contract can only be concluded in the Czech or English language.

Title to the goods delivered shall not pass from the supplier to the customer until the purchase price has been paid in full.

Rights and obligations of the parties

The Supplier undertakes to deliver the ordered goods to the Customer in the quantity, quality, time and at the price resulting from the order confirmation, otherwise under the terms and conditions set out in the Supplier's valid offer placed on the web interface at the time of conclusion of the contract.

For the goods delivered by the Supplier to the Customer, the Customer shall pay the Supplier the price stated in the order in due and timely manner, otherwise the price set for the delivery of the goods in the Supplier's valid offer placed on the web interface at the time of conclusion of the contract. The customer is also obliged to take delivery of the goods within the agreed period.

In the event that circumstances of force majeure prevent the Supplier from fulfilling its contractual obligations properly and on time, the delivery date shall be extended accordingly, or the Supplier shall have the right to withdraw from the contract under such circumstances. In such cases, the Supplier shall not be liable for any damages.

Customer registration

Any legal entity or natural person who has a valid authorisation to operate its business and proves that it will use the goods offered by the supplier in connection with its business activities may become a customer of the supplier. The customer may order goods exclusively on the basis of registration. Upon registration, the customer will have access to the b2b shop via the web interface, which is used exclusively for the purposes of registered customers.

The customer can register by sending the required contact and accounting data to the supplier's e-mail address [email protected]. Registration requests are accepted and processed during the Supplier's business hours.

When registering and ordering goods, the customer is obliged to provide all the required information correctly and truthfully. The customer is obliged to report any changes to the supplier. The information provided by the customer when registering and ordering goods is considered correct by the supplier.

The Customer is obliged to maintain confidentiality regarding the information necessary to access the Supplier's b2b shop and is not entitled to allow third parties to use the Supplier's b2b shop. The Customer undertakes to keep confidential the pricing conditions under which the subject goods are supplied by the Supplier to the Customer and not to disclose these conditions to any third party without the Supplier's prior written consent. This obligation of confidentiality shall remain in force and effect even after the termination of the business relationship.

The Supplier may revoke the Customer's access to the b2b-shop, in particular if the Customer has not used his/her access for more than 1 year or if the Customer breaches his/her obligations under the Purchase Agreement (including the Terms and Conditions). In the event that access is revoked due to non-use for more than one year, the customer may request new access data.

The Customer acknowledges that the b2b-shop may not be available continuously, in particular with regard to necessary maintenance of the hardware and software equipment of the Supplier or necessary maintenance of hardware and software equipment of third parties.

Price, payment and delivery

Order and conclusion of the purchase contract
The customer can order the goods and validly conclude a purchase contract with the supplier via the b2b shop, in person via sales representatives or by e-mail. The Supplier designates the following email addresses for the purpose of sending orders: [email protected] or [email protected].

The operator is subject to VAT. The basic price is the wholesale price in Czech crowns or in euros, excluding VAT. The order is always fulfilled at the prices valid at the time of order creation. The price does not include transport or postage.

The Supplier undertakes to sell the goods at the prices indicated for the individual products on the b2b e-shop. The prices on the b2b e-shop will always be updated for the relevant calendar year. The Supplier is entitled to unilaterally change the price of the product(s) during the calendar year for demonstrable reasons.

Discounts and surcharges
Individual discounts - the Supplier reserves the right to grant a discount on a specific product range or a specific order by mutual agreement or to agree individual terms and conditions including individual discounts. This discount may, however, be adjusted or withdrawn at any time depending on the development of the business relationship between the Supplier and the Customer.

In the event of default by the customer in payment of the purchase price for the goods delivered, the customer shall lose the right to the discount on the price of the goods granted by the supplier. In such a case, the Supplier shall charge the Customer the additional price of the goods delivered.

Payment and delivery method
The customer is assigned a payment method by the supplier. Payment methods can be: cash on delivery, bank transfer or invoice. The customer is only allowed the type of payment as listed and their allocation or removal is at the sole discretion of the supplier. Payment is always required prior to shipment of the goods, unless the goods are invoiced.

If payment by invoice is selected, the Supplier reserves the right not to accept this method of payment if the Customer is in default on another order or if the Customer's ability to pay its obligations is in any way restricted.

The price for shipping is calculated on the basis of each order placed, depending on the dimensions and weight of the shipment, and is communicated to the Customer in advance

The delivery time is usually 3-5 working days from the conclusion of the contract, i.e. from the order confirmation. In the event of a delay in the delivery of the goods due to unforeseen reasons, the Customer will receive an e-mail or telephone message with a new delivery date.

When sending an order by a shipping company, in most cases the shipment is delivered the next working day after the day of dispatch (within the Czech Republic). However, this is not a guaranteed delivery time, but the usual one. Non-delivery of the shipment within this period cannot be a reason for cancellation of the order and the supplier shall not be liable to the customer for any damage caused by delays in the delivery of the goods caused by the carrier.

For foreign shipments, the delivery time is extended and further information must be requested from the supplier for details. For Slovakia the usual delivery time is 3 working days.

Order completion and acceptance

By completing the order of the selected goods on the b2b-shop, the customer confirms the binding nature of this order and agrees to the terms and conditions of the supplier.

Upon completion of the order, the customer will be informed about the inclusion of his order in the b2b-shop ordering system. The customer has the possibility to view his order in the system or print it at any time. If the customer has filled in his e-mail address correctly during the order process, an order confirmation will be sent to this e-mail.

If no order completion information is displayed or an order confirmation does not arrive at the email address provided by the customer, please contact the supplier to verify receipt of this order.

Depending on the nature of the order (quantity of goods, purchase price, estimated shipping costs), the Supplier is always entitled to request additional order confirmation from the Customer (e.g. in writing or by telephone).

Changes to the order and merging of orders

Any changes to an order can only be accepted for an unprocessed order. The Supplier reserves the right to deal with each change on an individual basis and the Customer shall pay the costs resulting from such change.

Merging of multiple orders into one shipment is possible, but the customer is obliged to inform the supplier of this requirement in a timely and appropriate manner. The appropriate way is considered to be by e-mail, in the note of the new order or by telephone. Timely in this case means before processing the previous order with which the new order is to be merged. If it is no longer possible to merge orders, the orders shall be processed separately.

The Supplier declares its utmost helpfulness in dealing with customer requests to the extent that such a request would delay or restrict the processing of other customers' orders.

Delivery of goods 

Depending on the chosen delivery method, the order is either ready for personal collection or dispatched according to the required instructions.

Once the order is ready for personal collection, the supplier informs the customer by e-mail or telephone, unless otherwise agreed.

The shipping price will be calculated based on the measurements, weight and number of packages. The Customer is informed of the shipping amount in the advance invoice.

The Supplier is not obliged to deliver the goods agreed in a partial delivery to the Customer if the Customer is in default of payment of the purchase price for any of the previous partial deliveries.

The Supplier and the Customer agree that if the Customer is in default of payment of the purchase price for a partial delivery of goods, the Customer shall pay the Supplier the agreed default interest of 0.05% of the amount due for each day of default.

In the event of payment for the goods upon receipt by the customer, the supplier is entitled to claim from the customer the amount corresponding to any damages (in particular transport costs) in the event of non-removal of the goods. The customer may request the reshipment of the goods via the contact phone +420776660461 or the e-mail address [email protected] even for goods paid for by cash on delivery. The Supplier reserves the right to additionally charge reasonable storage and reshipment costs.

Transition of the risk of damage

The risk of damage to the goods passes from the supplier to the customer at the moment of acceptance of the goods.

In the event that the goods delivered are defective at the time of delivery, the Supplier undertakes to accept the Customer's qualitative and quantitative complaint made in writing within 4 days of receipt of the goods by the Customer.

The Supplier undertakes to accept a claim for goods that have a latent defect.

The rights and obligations of the customer and the supplier in the event of a complaint are set out in the Complaints Procedure.

Withdrawal from the contract

The customer is entitled to withdraw from the contract within four days of receipt of the goods if the goods delivered are defective.

The customer may not withdraw from the contract or request the delivery of a new item if he cannot return the item in the same condition in which he received it. This does not apply,

if the condition has changed as a result of an inspection to detect a defect in the goods;
if the customer used the goods before the defect was discovered;
if the customer sold the item before the defect was discovered, consumed it, or altered it in the course of normal use; if this has happened only in part, the customer shall return to the supplier what he can still return and shall compensate the supplier to the extent that he has benefited from the use of the item.
If the customer has not notified the defect in time, he shall lose the right to withdraw from the contract.

The Supplier shall be entitled to withdraw from the contract if the Customer is in default of payment of the purchase price for more than ten (10) working days.

Final provisions

By confirming acceptance of these terms and conditions, the customer declares that he/she has read these terms and conditions and acknowledges all consequences arising from them.

The Supplier reserves the right to amend or supplement the wording of these terms and conditions in justified cases. In such cases, the version agreed to by the customer at the time of order confirmation shall always apply. The amended terms and conditions shall be published in an appropriate manner on the web interface at least one month before they become effective.

In Nový Bor on 9.11.2022